Refund Policy
At Borgos, we understand that plans can change. To ensure we can provide the highest level of service while accommodating our clients, the following refund and cancellation policy applies.
Deposits
A deposit may be required to confirm your booking. Deposits are applied toward the total cost of your event.
Cancellations
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Cancellations made 14 or more days before the scheduled service may be eligible for a full refund of any payments made, excluding any non-refundable deposit.
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Cancellations made less than 14 days before the scheduled service are generally not eligible for a refund, as ingredients, staffing, and preparation may have already been arranged.
Rescheduling
Requests to reschedule are subject to availability. We will make every reasonable effort to accommodate a new date whenever possible.
Meal Prep Orders
Due to the perishable nature of our products, meal prep orders cannot be refunded once preparation has begun or after delivery or pickup has been completed.
Service Issues
If you believe there was an issue with your service or order, please contact us within 24 hours. We are committed to addressing concerns promptly and will review each situation individually.